I TRIED TO WITHDRAW AUD $67,000 BUT MY ACCOUNT WAS ABRUPTLY MARKED AS ''UNDER REVIEW'' AND EVERY MESSAGE I SENT TO CUSTOMER SUPPORT RECEIVED NO RESPONSE.
FOLCO CAPITALS QUICKLY GOT INVOLVED, ASSESSED MY SITUATION, PERSISTENTLY FOLLOWED UP AND ESCALATED THE MATTER DIRECTLY WITH THE PLATFORM.
PRIOR TO THEIR INVOLVEMENT, MY EMAILS WERE EITHER COMPLETELY IGNORED OR MET WERE GENERIC AUTOMATED RESPONSES. LIVE CHAT REPRESENTATIVES KEPT TRANSFERRING ME AROUND AND REPEATEDLY ASKED FOR VERIFICATION DETAILS I HAD ALREADY PROVIDED.
AFTER WEEKS OF DELAYS AND BOGUS ''COMPLIANCE CHARGES,'' I WAS OVERWHELMED WITH STRESS, WORRYING ABOUT MY BILLS AND LOSING SLEEP.
BECAUSE OF FOLCO CAPITALS HELP, THE ENTIRE BALANCE WAS EVENTUALLY RELEASED, AND THE RELIEF I FELT WAS ENORMOUS.
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