msccruises.com

2.1
2.1 Based on 77 reviews

MSC Cruises offers cruise vacations all around the world. Learn about our cruises from 2020 to 2021, vacation deals, and more, or call us at 1-833-207-4092....

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Carol McIntosh
MSC...sort yourselves out

Second cruise on the Virtuosa....although after the first one we said we would not cruise with them again, however price was good and liked the destinations. Anyway, nothing has improved, so definitely this was the last time we will cruise with MSC. Food quality and choice very poor. We prefer to eat in restaurants on all our cruises, can't be doing with the buffet and rudeness of other guests, one breakfast I had mushroom omelette...worst ever, to the point when I got to the mushroom I spat it out...tasted disgusting with the omelette being an egg roll ! Getting back on the ship after a day on shore was a nightmare. Queues were horrendous as security, which I don't have a problem with, is very slow....2 scanners for bags etc, but only 1 body scanner. Priority preference was given to disabled and children in buggies. This added to the delay...we had one family who tried to get a large buggy through the scanner...ended up having to dismantle it...more delay! We did the D Day excursions, they had 2 for Utah and Omaha beaches...one in the morning and one in the afternoon. We booked both as a package, quite a few others also booked the same. You would have thought a coach would have been used for the package excursion, so that it left the ship and stayed out all day..oh no. We returned to the ship lunchtime, had 20 minutes before the 'same' coach took us to the second destination....the ship provided a packed lunch....why not stay out all day, it meant we had very little time at these very moving locations...very badly thought out of the excursions team...complained when we eventually got back on board, but fell on deaf ears. The only good thing I can say about this cruise is as always, the waiting staff and cabin stewards are fantastic

1
Date of experience: Sep 06, 2025

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  • MSC Cruises offers cruise vacations all around the world. Learn about our cruises from 2020 to 2021, vacation deals, and more, or call us at 1-833-207-4092.

  • language https://msccruises.com

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