We haven't even been on our cruise yet but it's already a big thumbs down from us for MSC. We spotted a wonderful 12 day Baltic itinerary starting and finishing in Copenhagen next May, so we booked it as a package with an agent to include flights to Copenhagen and 2 nights' hotel stay.A curt email on 2/9/25 from MSC informed us that they are shortening our precious cruise by 2 nights and now it's starting from Warnemunde instead of Copenhagen - this isn't even in the same country and 5-6 hours travel!MSC have offered a pro-rata refund for the missing days and a whole 50 Euros PER CABIN as compensation - this doesn't even amount to £25 each and in no-way covers our extra costs, not forgetting the disappointment at missing 2 days of our cruise.We now have to find our own way from Copenhagen (where are flights are booked to) at our own expense (the agent can' help on this one) and there will be other extra subsistence/hotel expenses to cover the missing days. I have challenged MSC (particularly because we weeks later they were STILL advertising the cruise on their own site with the original itinerary. This has now been removed but only after I'd challenged it twice).DO MSC VALUE THEIR CUSTOMERS? On the basis of the way we have been messed around and the derisory compensation offered, I'd say not - and we certainly won't be booking another cruise with them.I am now nervous about the cruise itself.
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MSC Cruises offers cruise vacations all around the world. Learn about our cruises from 2020 to 2021, vacation deals, and more, or call us at 1-833-207-4092.
