I haven't even gone on my cruise for October 6, 2025 and it's been a disaster. When initially booking my cruise, I paid on the wrong credit card. MSC cruises switched payment methods no problem and I was told that it would take 30 days to process the refund on the other credit card. When I followed up at the 30 days, I was then told it was 30 business days. Then, when I followed up again, I was told that it could take up to 2 billing cycles to process the refund. I called so many times to try and deal with this issue and then ultimately was left with $125 of interest charges by the time the refund was processed. Then, it took multiple phones calls to try and get that interest charge refunded in what they called a "good will gesture". There has been nothing good about any of their "gestures". If I could give negative stars, I would. I'm still going on my cruise, but only because I don't want to deal with the same stupidity of another refund. I strongly caution anyone from crusing with MSC cruises. It might be good for you, but, if anything happens, they don't care one whit about you or your problems. I even asked to speak to a supervisor about the whole situation, because I wanted to help them improve customer relations and customer service to hopefully not have this happen to someone else. Not a single person has followed up with me and it's been months now. I had to call them back myself and finally spoke with a supervisor. All they did was parrot back to me their terms and conditions fine print and say sorry. Nothing they've done has made me feel at all good about this situation. They'd have to do something pretty spectacular at this point to make me ever consider cruising with them a second time or to keep me from making sure everyone I know doesn't ever use them. I don't ever want to cruise with them again after this and strongly advise anyone else to avoid them. MSC cruises doesn't give a crap about regular, everyday people.P.S. Sorry for the long rant :)
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MSC Cruises offers cruise vacations all around the world. Learn about our cruises from 2020 to 2021, vacation deals, and more, or call us at 1-833-207-4092.
