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I’m writing as a Diamond status guest

I’m writing as a Diamond status guest, having just returned from a cruise on MSC World Europa (March 2–9, 2025, from Genoa). Unfortunately, this marks the second cruise in a row with unresolved issues — and broken promises from MSC.We purchased the Easy Plus Drink Package and a 3-restaurant dining package, but again faced missing items, bar exclusions not mentioned during booking, and unavailable drinks in key venues. This was identical to what we experienced on the same ship in February 2024 — and at that time, MSC responded by saying stock levels and communication would improve. Clearly, they have not.The lack of transparency is especially disappointing. For example, on MSC Euribia, the drink package was not accepted in the wine bar — something we only discovered onboard. On World Europa, the Elixir Bar was also excluded, even though this was not listed online before purchase. Staff simply referred us to “fine print” on the menu — which is of no help to passengers who booked from home, based on incomplete or misleading information.We expected better. When a guest is paying €54/day for a beverage package, it’s reasonable to expect the advertised items to be available, and for the inclusions/exclusions to be made clear up front.MSC offered us a €30 future cruise credit per cabin, but this feels like an empty gesture — especially since it’s not combinable with other offers, like our 10% loyalty code. It does not address the core issue: we paid for services that were not fully delivered, and our loyalty as returning guests has been met with generic replies and no meaningful resolution.After multiple disappointing experiences, we now feel compelled to warn other potential guests. We’ll be sharing this review in multiple languages across all platforms, so that others are fully informed before purchasing onboard packages.MSC needs to do better — especially for loyal guests.Johann HolzmannMSC Voyagers Club — Diamond Status

Date of experience: Mar 02, 2025