Extremely disappointed with MSC Cruises' handling of our damaged baggage!!During our October 2024 cruise, they required us to leave our bags outside the ship for transport to our cabin. In that short transfer, they somehow managed to ruin all three of our bags, making them completely unusable. When we filed a claim, they told us there’s a two-month processing time due to "holiday season"—a weak excuse, especially since it’s not even holiday season.This level of service is unacceptable for a company of MSC's size. They damage our luggage, offer a dismissive response, and then expect us to wait months for any action. MSC needs to take responsibility and seriously improve their customer service if they want to maintain any credibility!!
Claim your business profile now and gain access to all features and respond to customer reviews.
MSC Cruises offers cruise vacations all around the world. Learn about our cruises from 2020 to 2021, vacation deals, and more, or call us at 1-833-207-4092.
