I have allocated by MSc Armonia an Obstructed ocean view cabin to Mediterranean countries from 24/11/23 to 02/12/23. There was a huge boat (not a life boat, more like a boat which MSc uses to transfer guests from port to the cruise) next to the window blocking the window. Therefore there wasn’t a any view of the ocean from the cabin. I have raised the issue with Lawrence Ford( customer service supervisor ) . I have sent several emails to customer service but Laurence Ford claimed “ It is a obstructed ocean view cabin” though view was totally blocked.”Laurence Ford asked me to send photo but my point is that cabin should be investigated so no other guest’ s holiday will not be ruined as mine did.MSc also took seven hours to separate double bed to tween bed.If there was “0 “ rate that’s what I will give MSc .
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