We had been dreaming about this family vacation for months. We booked a cruise with MSC departing from Venice to the Greek Islands — it was supposed to be our special family trip, with me, my husband, my mother, and our two small children.Then, out of nowhere, our lives turned upside down. My husband suddenly became gravely ill and was hospitalized in the ICU for 40 days, fighting for his life. He is still in the hospital, now in a regular ward, recovering very slowly. We sent MSC all the medical documents proving his condition. It was a matter of life or death, and our entire world collapsed.Even in such a devastating situation, MSC showed no compassion. They kept 35% of the total amount we paid, a huge loss for our family, and refused to provide a full refund or even a voucher (Gutschein) to use the full amount on a future cruise — which would not cost the company anything.We were not asking for a favor. We were asking for humanity and understanding. We were in the middle of a family tragedy, and MSC turned their back on us.This experience left me heartbroken and deeply disappointed. I would have loved to travel with MSC in the future, but after such insensitivity, I cannot recommend them to any family. We will choose another company with better principles when we are finally able to travel again.
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Entdecken Sie die Welt mit MSC Cruises: Schiffsreisen in die Karibik, durchs Mittelmeer, nach Amerika oder Asien an Bord unserer hochmodernen, komfortablen Kreuzfahrtschiffe - und das zu besonderen Angebotspreisen.
