We recently booked an excursion on the msc virtuosa to flam .the train was late. The stops curtailed and the quality of the tour ruined.ok it was provided by a third party but you book with msc under their quality banner……..on return they ask for your review and comments which i provided .the very next day they responded to my comments..here lies the rub it was the wrong tour on the wrong ship apparently i was in spain!!!!!i raised the issue with their excursions team and after several conversations they admitted to the errors but that was as far as they could go..the customer services is non existent the adage we have your money applies. The moral here dont book with msc they are puppets and dont care
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Entdecken Sie die Welt mit MSC Cruises: Schiffsreisen in die Karibik, durchs Mittelmeer, nach Amerika oder Asien an Bord unserer hochmodernen, komfortablen Kreuzfahrtschiffe - und das zu besonderen Angebotspreisen.
