I called MSC because we received a package that was cancelled. In fact, it was cancelled the day it was ordered and it had not shipped. Anyway, the package arrived nonetheless. When I called customer service the first person I spoke with was cold and indifferent to say the least. Yes, they would take it back, but we would have to pay the return shipping. I explained that the order was cancelled in advance of the shipment, but, according to her, that did not matter. I asked to speak to a manager - or anyone really - that might actually listen to what happened and why we should not have to pay return shipping. She told that I would need to call back if I wanted to speak to someone else. Weird, but ok. I called and was fortunate enough to speak with Francesca. She was extremely helpful and addressed this issue in full. Thank you, Francesca!
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We are a leading North American distributor of metalworking and maintenance, repair and operations (MRO) products and services.
