In two decades of buying industrial supplies, I have never encountered a situation as frustrating as this orderTwo‑month delay: After paying promptly, I waited 60 days with no shipment.Zero email support: Five consecutive emails received no reply.Inefficient phone help: Only after a 10‑minute hold did a representative finally locate my payment—sent by bank transfer because another agent told me card payment was impossible.No shipment, no proper refund: Even with the payment found, the order still cannot ship, and I am offered only a paper check that cannot be used for a replacement order.This is unacceptable and feels like deliberate mistreatment of your customers.
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We are a leading North American distributor of metalworking and maintenance, repair and operations (MRO) products and services.
