Unfortunately MSC Heating do not see reviews as helping them to improve their service. Each of the statements below are factually correct and not 'false' as claimed by the contractor. Email and Whats app messages are available to demonstrate this. Some examplesDay 1, MSC Heating did not turn up, ourelectrician stated "didnt you know, they are not coming till tomorrow, the sent a text (to him) last night.October 9 2020 - shower problem fixed - advised by Whatsapp (no reply)18 October 2020 M When will you be over to undertake the service (no reply)23 October 2020 - M could you please respond to my previous 2 messages? Reply - OK I will let you know4 November 2020 still no date given, new engineer identified.In the spirit of fairness, the new engineer stated that it was a good installation, he was impressed with the work.And so, the original review is as below. I see no need to give further examples but have them.First, when choosing an air source system and getting initial advice, the service was excellent and included a weekend visit to look at the site. Unfortunately, thats where the excellence ended. Issues to deal with:*Failure to respond to annual service request - requiring me to find a new engineer* Not attending on dates agreed*Not replying to emails/messages*Poor advice with regards to the Renewable Heat Incentive, leading to a loss of £4k*Hidden costs not mentioned (floor coverings)*Some poor quality flooring not related to the age of the building (18 century house with some uneven wooden floors but also some flat concrete floors)
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MSC Heating Renewable Energy Specialist Installers Offering full UK coverage, MSC Heating are experienced in both domestic and commercial installations
of renewable energy sources. We are fully trained and qualified installation engineers for n...
