Besides really fast shipment (usually within a 24h you will receive shipment), they really don´t care about customers - especially regarding warranty exchange. I will describe the situation I´m now: We used to order parts from MT Impex for around 25.000 euro annually, there where some small problems with parts quality as usually, but it is not a big deal if company can take care about it.So I shipped once a small batch of faulty parts - it was never collected from the post and returned back to me.Next time I contacted WhatsApp chat support to guide me how I should return items, because standard UPS returns form does not work for my area (Iceland is outside EU). I received information which was not fully correct, and i was never informed I should declate 0 Eur value, so I declared 100 euro of customs value (to have some refund in case of lost shipment).Because of this, they refused to collect shipment again - even after I told them to charge us with all customs fees they have to pay.With a bit of good will it is possible to solve this problem - I know it, because other company from Netherland (Rounded.com) could fix this kind of problem with returns I shipped to them.So don´t wast your time for MT Impex - go to other companies which can flexible cooperate with customers - and I do not blame workers, as I received message in a chat - it was an owner decision. So I took a decision not to cooperate with them anymore.Best RegardsSebastian StefanowiczSmartFix ehf. owner.
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MTimpex.com is the wholesaler for phone accessories. From cases to parts, these wholesale phone accessories has it all. 24h delivery!
