On 21/02/2025), after trying to register the sim card TWICE, your AI-enabled system denied the registration, after storing a photo of myself and a copy of my ID.- On 22/02/2025, I called you four different times and emailed you once. During my telephone conversations, all of your representatives were unable to explain why the registration was declined. They said someone would call back.- On 23/02/2025, your representative call advising that I would need to go into a store, disregarding the inconvenience of being unable to access the PREPAID internet.- On 25/02/2025, I went into your store in Subotica, and one of the male reps at the store tried to register the sim card, and the system declined registration again. He advised that I would need a Serbian ID for a TOURIST SIM CARD, which is utterly laughable. Tourists normally don't have Serbian ID's.Your rep said that he had sent an email to your head office, and that you would either register or refund the sim card.While I was in Subotica, it took me 5 minutes to buy and register a sim card with a different provider, with the exact same ID that your AI-based system fails to register.- On 28/02/2025, I returned to the same store, and the same rep told me that he hadn't received a response from your head office.As you are wasting my time, I will be now forwarding a complaint to Rattel, and will put my lawyer on notice for a civil lawsuit for a full refund of this purchase plus damages. And I will never use your services again.For a country that employs most of its active workforce in the service industry, it is amazing how incompetent they really are. Bad karma coming your way!
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