The experience via Mulberry for a handbag to be refurbished was interesting. What made the experience that much more acceptable was Lilliana.Lilliana was the only member of customer care who actually listened!!My request was simple to add a new dustbag and leather cream to the repair when returned. I got no pre warning the bag was on its way and once unpacked yes a new dustbag but no cream.Whilst there is no doubt the artisans at Mulberry are wonderful surely they should be able to read respond and deal with requests??No they didn't So I contacted Lilliana who dealt with the request promptly even apologising on the companies behalf.Ĺilliana ensured that the missing goods were mailed directly. Lilliana also chrcked that i had requested previoudly seversl times. Ensuring that I received the goods ASAP.Now I have been a fan of Mulberry for many years and as a shareholder found the experience needed feedback. I also had to tell the company that 20% discount was still shoeing on the Internet they were prompt to advise that it was mot applicable and no work without payment up front!!! The work completed is exemplary just Customer needs training and Lilliana should have the lead role.Thank You Again Lulliana .
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
