I received a purse as a Christmas gift which was purchased in the Black Friday sale 1st Dec. I wanted to return this to exchange it as the one I received was too large with a clasp that stuck out making it too bulky. I was really surprised to find out that the return policy states ‘sale’ items can only be returned upto 14 days. The purse is still for sale at the same price but Mulberry “policy” states they won’t accept it back for an exchange or refund. The 14 day return is in the terms and conditions (hidden in my opinion) so they are sticking to it leaving me with an unwanted gift. BUYER BEWARE OF RETURN POLICY AND TERRIBLE CUSTOMER SERVICE!
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
