In October 2025 I took 2 Mulberry bags to the store in Battersea Power Station to be repaired. I could have gone to a local place but chose to pay a premium for the bags to be fixed by mulberry themselves. Since then I’ve had 1 email telling me the cost of the repairs and that’s it. I’ve replied asking some clarifying questions, got no response, went into the Battersea store to be told I got no response because there was a new manager and then have continued to have radio silence. I’ve emailed countless times but will now have to make a special trip to go back in where I’ll be asking for my bags back - I left them 2 months ago and I have no confidence they’ll ever get fixed or I’ll ever receive them back - poor show mulberry. Repair ref 00384739/Weller2/box-1337 and 00384737/Weller/box-1017
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
