I have tried to call Mulberry customer service several times about a fault on my purse got no answer so have sent an email. Guess what -silence. It is true that you only find out how good a company is when something goes wrong and you need help and it is obvious that Mulberry is utterly useless. I will have to try and get my purse fixed at Timpsons but it is appalling that a company that sells their products at such a high price has no after sales or customer care service. I will certainly not purchase anything else from them and would recommend others do the same.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
