Customer Service is a nightmare I've ordered a bag and have been trying to return it for more than two weeks now. They are not able to send me a simple return label. I'm speechless and completely stunned how this can be in 2025. I have a feeling it is a cash management tactic, the sooner they give me the label and I return the bag, the sooner they have to refund my payment. It is borderline unethical to hold back a return for so long... Sad for this esteemed label...
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.