I bought my partner a Mulberry bag for a present and she loved it. Unfortunately the clasp holding the strap in place came away as a screw came out, not a problem i thought, I'll just ask them to send me a screw and fix it, job done. How wrong was I, I tried calling and calling but the phones never get answered. Finally I resorted to email, which did get answered after a few days. After a number of emails were exchanged Mulberry Customer Service (and I use the term in its loosest form) agreed to send me a couple of replacement screws the total cost of which was probably pennies!!! Two months later, and after further numerous emails I still have no screws and no idea if they'll ever arrive!! Went to Manchester on Saturday and bought my partner a Loius Vuitton as a replacement, and they treated her like they cared.I've never left a review on here before, but I've never been so appalled by a companies complete lack of respect for their customers. They really don't desrve your custom.Take your money elsewhere, you'll get a better product, better service and better peace of mind.Andy Pearson
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
