My partner ordered a cream Bayswater bag on the 18th December as a Christmas present for me. He paid full price for a new handbag and I was very excited to finally get it. However, I received the bag on the 30th via DPD and was very disappointed at the quality. The gold hardware was missing its protective stickers and was covered in fingerprints and was badly scratched. The leather was slack, clearly had lost some of its shape, and there was clearly dirt and grime on the bottom and handle of the bag. I’m appalled that your team think this is acceptable for a bag that cost £1300. He has sent customer service pictures and an email detailing all what I’ve listed above, but no reply as of yet. We are both a seriously unimpressed.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
