I try to buy bags made in England, so when I saw that the pink Bayswater was on sale I checked the description and it said (and still says) ‘ This product was made by Mulberry craftspeople in our carbon neutral factories in Somerset, UK.’ So I purchased the bag. When the bag arrived the label was in a different harder to see position and when I checked the label is said ‘Made in China’. I immediately contacted customer services (01240277) expressing my disappointment and that they are incorrectly describing this bag as being made in the UK and now I have to go out of my way to return the item that I would not have ordered otherwise. (It took an hour and a half to find an available pick up point). Please note I also sent Mulberry clear screenshots of the incorrect description.As this description is false on the bag the minimum I expected from customer support was an acknowledgment of the error on the website and a promise to change the bag description. At the point of writing, this bag still has the same incorrect description.However, all I was given was a return slip and a paragraph on how they also make things abroad. I explained that I know some of their bags are made abroad but the bag I brought is described as being made in Somerset. To this they responded ‘I am sorry to for the disappointment this has caused.I have arranged for the return of the order as you have requested, and this it detailed in my previous email. Is there anything else I can help you with ?’I know that errors on websites happen but I am astonished that Mulberry doesn’t seem to want to correct these errors when they are highlighted. It worries me that there are other customers that read this description, brought the bag and didn’t notice that their bag is actually made in China. Particularly as the label has moved from the top of the Bayswater to the side at the bottom making it hard to see.For a listed Bcorp you would expect better.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
