Wish I had bought directly from a shop. My handbag arrived but has a tiny white mark on it. Customer services contacted and agreed to have collected Tues but it wasn't collected after staying home for three hours. My husband had another message saying it would be collected Thursday. An email was sent to customer services asking for clarification but no response. So disappointed and I have no faith now that when collected I will receive a replacement quickly. In response to Mulberry reply, my messages were sent on the 29th agreeing to a Tues pickup which then didn't happen. This was when customer service was open. My bag has now been collected 2/1 and I hope for a speedy replacement then I can give positive update.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
