Purchased a Billie bag 3 years ago, which had to be replaced 2 years ago as it was substandard. The replacement has been lightly used and the padlock and chain have broken. Mulberry refusing to give me a replacement padlock without me paying over £100. A £900 bag should last a lot longer than their one year warranty. I have 7 other mulberry bags, some of which are around 8 years old and they are still in excellent condition. They clearly are not producing the quality products they once did. I will never purchase another mulberry product.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
