I purchased the Mulberry X Mira Mikati Canvas Tote in January 2024 for my daughter as it’s cute and a nice remembrance for the Year of the Dragon. It wasn’t used until we went to Japan late March 2024. To our disappointment, the stitching on the handle started to unwind on the 1st use! Luckily I had a safety pin which we used to re-attached it. I have since approached Mulberry Customer Service to address this quality issue. They replied after 5 working days with a link for care & repair. Great until, I discovered I have to pay for this! Why should I be responsible to the cost when it’s a product quality issue - a product not fit for purpose? I have acquired many Mulberry bags over the years and after this experience, I won’t be buying their products anymore.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
