An extremely unhelpful and negative company when there’s a fault with a bag. As a customer with over 15 bags, over the last 10 years, my last Bayswater strap broke after 15 months. Sent it back and mulberry want £240 to repair it!! Awful customer service of a long and repeat customer. Will be buying elsewhere in future. Surely a £900 bay water should last longer than 15 months?
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
