I purchased an authentic Anthony messenger bag in 2019, which I has been cherished and hardly used. It is still like new apart from the lock fastening.Please be aware that the gold coloured lock / backplate is not solid metal but is plated, which I was unaware of upon purchase, ( I mistakenly thought that an item costing almost £500 would be made from quality materials ie a solid metal)The top layer of the metal plating is lifting, chipped and looks a mess . I have written to Mulberry and provided photos of the bag and its otherwise excellent condition.It looks like a cheap imitation handbag but it is a genuine article.Mulberry customer services have informed me that it will cost me another £80 to have the lock replaced . (Presumably the same thing could happen again in the future).This has put me off buying any further Mulberry handbags.I thought that I was investing in a quality product - this is not the case, I’m sorry to say.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
