Very Poor Shopping Experience for a premium designer bag -following an unsuccessful shopping experience and order attempt with Nordstrom for a different style Mulberry Bag . Everyone states they have them in stock , you pay for the item and then suddenly item is unavailable . I understand that this might happen. It hasnt happened with LV in my experience . My Mulberry item was in “processing “ for seven days before I contacted Mulberry by phone to find out the status . Mulberry website claims items are shipped within 24 hours if order placed Monday to Friday . Keep in mind , Nordstrom had told me a Mulberry bag was available on their site a few days before contacting me to say order couldn’t be fulfilled . I then contacted Mulberry on a Saturday following Nordstroms cancellation and put an order in with Mulberry for a different bag that stated available . Customer Service Representative at Mulberry was extremely cordial ,kind and understanding but sadly , Mulberry must be too global now . They cannot back up what they advertise nor realistically manage customer demand globally. I did receive credit for the cleaning gel that arrived speedily as promised from the New York Store ahead of the bag mbut sadly I don’t have need of it -I don’t own a mulberry bag ! I’m disappointed . I’ll try again sometime -perhaps calling the New York Store before ordering if a style comes back in stock once we get past the new year and the holidays maybe even if it goes on sale . Then if I’m told at time of order that there is a delay in locating one “give us two business days to find out” , I may be willing to wait . It’s just not the experience I’m used to having when I am paying for a premium product. Perhaps the third attempt will be the charm for me . In the meantime , I’ll purchase a Coach Bag .
Claim your business profile now and gain access to all features and respond to customer reviews.
For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
