I have ordered a few items from them all in january 2024, had to return a few which you get no updates about, whether it has been received by them it if the refund is being processed, nothing! but my latest buy is still available on the website i had paid for it on the 18th jan and after numerous calls asking its whereabouts, speaking to multiple staff on the phone i have gotten nowhere. They haven't sent my item and keep telling me they will contact the warehouse. I have emailed several times and not one single response back!! their customer service is appalling! I am still waiting for an update on my bag and some communication from them. I need the bag for Tuesday next week and i doubt it will turn up. Customer contact centre is a complete shamble.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
