Hello,The review is about Mulberry Customer service. Through their website and on hold voice messages they talk about their amazing service. It’s just not the case.On Tuesday I bought a bag online that was on sale. Great I thought. 10 mins later receive email, item is out of stock and now not available. In todays day and age that’s not good. Gutted. I checked again, 10 mins later item showing available once more. I called Mulberry, quoting my original order no. I was told item is out of stock. I explained showing in stock. But was told computer says no. And that there was no stock in the warehouse.I was told that I would have to try one of the outlet stores, but the price may vary. I really was expecting Mulberry to help a little more. It was up to me to source stock. 20 mins later stock was still showing so I ordered again and this time no cancellation email. I continued to check through the rest of the day and stock was showing. I believe because I bought a sale item at a good price, no one really cared. It was my perseverance that allowed me to buy the bag not service that I received from Mulberry. When a Global company has only 2 stars on trust pilot they’re something seriously wrong. I think bargain hunting general public clearly are not held in the same regard as perhaps some of their other customers. A very poor and frustrating experience.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
