So I went to Bicester village to one of the special day sales hoping to buy a bag, I saw some fantastic sunglasses which had label on reducing them to £80 when I went to the till a sales associate offered a new boxed pair. on opening it was the wrong pair so the girl went to get another pair I asked for the box to be opened and she tutted and started ringing the up in the till. Again they were the wrong glasses when I highlighted this I was told the ones I wanted weren't in the offer I highlighted the tag but was told the sign by the side on the glasses stand said 'from £80".I have never before been made to feel so embarrassed and unworthy to buy in a shop so I left with no purchase and went to Loewe and had the most amazing experience. My mum went back to Mulberry about a hour later and saw the tag had been removed. I Worte a letter of complaint to Mulberry head office I was promised a response within 3-5 days I waited a month and I re sent my email. I was then contacted and told the CCTV had been reviewed and as good will they will reduce my purchase to £80, however if the CCTV had actually been reviewed they would have seen no purchase was made. So disappointed as I save hard to buy capsule items which are treasured and Mulberry to me is a British institution. Perhaps management should employ one of the ladies in our local Tesco to train there staff in customer service skills, she has impeccable customer service and doesnt work for a company who charges hundreds for a bag and treats customers with such distain.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
