The bag I ordered arrived with uneven stitching on the front, contacted the customer care days ago, when the item arrived, but I couldn't get a response. How a £600+ bag could pass the quality check with botched stitching is beyond me. Will update my review after I received a reply from the customer service, have no high hopes after reading the comments of other customers, though.Update: as I expected, customer care not so "caring", 7 days after contacting them, still couldn't issue a return form for the item to be inspected and to resend a new one, bear in mind, I mentioned in my first email, I will be away from the city so timing is really important for me. Will never buy from this company again, I hope their customers wake up and won't ignore this nonchalant treatment the brand stands for.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
