I bought a beautiful bag some time ago which I've used fewer than 10 times as it's a bright pink colour. I took it on a weekend break recently and the plastic disc from the press stud fell out, shattering into pieces on the street and leaving glue residue visible on the press stud. Their repairs service has quoted me £102, to glue another small plastic disc in place. Ive asked if I can be supplied with the plastic part myself to glue better this time round but apparently this is a job only the artisans at Mulberry can do. How they can justify this cost for such a basic part, that shouldn't have been made from such cheap materials and then applied so poorly in the first place, is really questionable. I buy Mulberry bags, clothes and shoes several times a year since 15 years but this experience has left me with a really negative feeling towards the brand.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
