I have requested for my personal details to be deleted/removed, and I withdraw my consent for Mulberry to keep my personal data. This is because I only ever placed one order with them 10 years ago. I will not be shopping with them again and want my data removed as per my rights to be forgotten. I have provided everything that they need to delete my account, which matches the details they already have, however they are asking me to provide my “Passport, NHS card, and driving licence as supporting ID”. This is wrong and a breach of GDPR!!!! why are they asking me to send this type of identification, when it is for an account that has only been used once. It does not state that anywhere on their privacy policy. WHY DO THEY WANT TO KEEP MY DATA??? There is only one order on there that again was placed 10 years ago!!!!! My account should already be deleted due no activity. Most companies have an option on the account page for the customer to delete it without contacting them. Such a backwards company. I have done the same request to other more premium companies, and none of them has asked for more personal details for them to keep and store. **** “No, company is permitted to hold your data indefinitely, even if you only placed one order with them. Under the UK GDPR, data should only be kept as long as it is necessary for the purposes for which it was collected. If the data is no longer needed to fulfill the original purpose (e.g., processing the order), it should be deleted.”****I have been demanding to speak to a manager for days now, and the customer advisor is refusing my request, they said they want me to send extra data for them keep and store, basically stealing it, and then I would need to ask them to delete that information. Absolutely disgusting!!!!!! Do not create an account with Mulberry, just go direct to the store, or they will keep your data and use it!.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
