I recently bought a bag from Cheshire Oaks Outlet via the Whats Ap/online appointment. I have done this via varying Mulberry stores many times. As usual, the service was excellent & delivery was fast. My issues started when I tried to return the bag, the first time I have tried to do so via an outlet. I have completed 2 online forms (within the return period), each time waiting over a week for a response but receiving no more than an acknowledgement. I then emailed Mulberry customer services directly to no avail. I have also emailed Cheshire Oaks, again no response. They are brilliant at sales but terrible if you want to return. I now have a bag I do not want & am still waiting for a response. I have bought over 10 bags & purses in less than 2 years. At this moment, I am sad to say that I will not be buying from Mulberry again, as this is not how any company should treat loyal customers. I’m genuinely shocked re how bad my experience has been, clearly not the company I thought they were (ref - 01380522)Update 5th June - still no news from Mulberry despite completing their online contact form multiple time & emailing their customer service, along with their response on here stating they would “reach out”. Such a shame! Update - 5th June - Mulberry have contacted me today & arranged a return. A very positive contact/step. If all goes to plan I will revisit my rating.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
