I purchased a Bayswater satchel in Black Cherry. The bag was stunning and wonderful quality. Unfortunately it was more red toned than it appeared online and didn’t match my existing boots, belts or shoes which are more browny-burgundy. I packaged the bag carefully and returned using the prepaid label. Unfortunately, the bag did not make it back to Mulberry and an investigation was initiated. I am disappointed that it took me chasing this, rather than Mulberry alerting me to an issue. Six weeks of correspondence ensued, whilst my credit card balance accrued interest. Throughout, Jordan responded in a timely manner and was professional and apologetic throughout. Eventually, I initiated a chargeback through my card provider. Within 24 hours, I had notification of a refund. Whether this was due to the chargeback or a coincidence, I am not sure.This experience has not deterred me from a future Mulberry purchase, however it has put me off ordering a high value item online from any retailer. As the products are timeless and so beautifully made, I would purchase directly from store, to avoid potential postage mishaps in the future.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
