Pretty much the same awful experience as everyone else and if I could score no stars I would.Shocking experience since I ordered on 26 December and here we are over a month later and I am still waiting on a refund to the tune of nearly £2k.Delivery was delayed beyond expected date and couldn't get hold of anyone to find out what was happening.Tried to organise a return, no response to emails, phone lines "currently down" Eventually had a link sent to book a return via DPD after about 2 weeks and even that didn't go as it should. No confirmation of expected collection date and no ability to track the items.My order was eventually collected by DPD 10 days ago and it is still showing as awaiting a label; I have no idea where it currently is. Impossible to speak to anyone by any means of communication.Truly shocking for what was once a reputable high end retailer.And don't even get me started on "sorry we are dealing with unprecedented demand due to our winter sale" ..... more than happy to take thousands of pounds of customers money, not so quick to resolve issues or return it though.Update - finally I have had a response and my refund on 03/02 so I've given them an extra star. Fortunately I don't buy many bags so by the time I'm ready for my next purchase hopefully things will have improved!!
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
