Sent a bag back via DPD on the 19th Jan and from DPD tracking I can see that it was received by Mulberry on the 23rd Jan signed for by Emily. I have had no email to let me know that Mulberry have received my return, no reply to my emails and I can't get through by phone as they say they've been having issues with their telecoms provider since the 9th Jan. What large luxury brand company would allow their telecoms to be not working for all this time? Absolutely unbelievable!!! FIX your phones Mulberry and start communicating with your customers. Better still, start processing refunds!Update 02/02/23 - I have now been contacted by Mulberry and they are processing my refund will update this review when I actually get the refund.Update 13/02/23 - I now have my refund
Claim your business profile now and gain access to all features and respond to customer reviews.
For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
