Hi, I returned an item via Mulberry dpd service 7 days back and the dpd tracking service says the item was delivered to their office . However no refunds processed yet and when I go to my account to view the status of the refund it shows that the item is still not returned. No response to emails and no one answering their customer service phone line. I’m worried now that I have returned the item without a refund. No product or money now. Such an appalling service for a luxury brand like Mulberry. Will never use them again. I’m going to raise it with Citizens advice bureau and Action fraud as they are scamming people for large amounts. Avoid using them !!!
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
