I wish I could score a zero! I have been trying to return an order since 6th Jan. 4 times I have tried to make contact but I keep getting the same message and in the past 2 emails I have followed a link to return through DPD Parcelshop which then says there are no Parcelshops in my area!!! Tried again this evening and it says the parcel has been returned via Parcelshop and cancelled??? It certainly has not been returned as it is still in my house and I certainly have not received a refund. Is there anyone who can help me please???????Update- Mulberry finally replied to my message and arranged a pick-up with DPD, emailed me to say they were processing the refund but have only refunded £527 even though the order was for £584. I have emailed customer service but again no reply.Update 23/2/23- Lilly from Customer Services replied to my email and immediately refunded remaining £57, thank you Lilly!
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
