I booked a virtual appointment with one of the outlet stores to purchase a bag, I was originally told that this would cost £125, the next day when I had asked for the payment link to be sent to me the bag was now £295. Apparently nothing could be done to honour the lower price that I was originally told. Having consulted Citizens Advice Bureau on this occasion I was informed that Mulberry had breached the Pricing Marking Order 2004 and the The Consumer Protection Act 1987 which makes it an offence to indicate a price for goods or services which is lower than the one that actually applies. This means that I am well within my rights to report the company and the store to Trading Standards. Having been a Mulberry customer for quite some time, this situation coupled with a negative experience at the Covent Garden Store which I also reviewed on here means I won't ever consider a purchase from any stores ever again
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
