Yes I am having the same difficulty. I can't get them by phone or email no customer service whatsoever. I concur with other reviews the worst company I have ever dealt with and for a luxury brand. There is a label in the box which clearly means they want me to pay to return it which I will have to do as I can't get hold of them BUT I have not got an RMA from them so they had better refund me anyway. Beware it is impossible to contact them., NOW EDITING I got in touch with one of their shops and told them the problem and she must have got through to HQ as the next time I tried the returns portal on their web site I did get a return label with RMA so the parcel has actually gone. BEWARE their returns are only 14 days for sale items and not 28 days as per norm. NOW am waiting for a refund which as yet not been forthcoming. If they stipulate 14 day returns I expect an immediate refund - how long will it take?
Claim your business profile now and gain access to all features and respond to customer reviews.
For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
