Ordered a small leather good and I do not like it. Have been trying to get a return label since the 10th of January. Tried every possible option.. emailing all ids, calling (phone does not work), Instagram.. no response whatsoever. I have never had to chase any outlet let alone one calling itself a luxury brand. Why can’t we have a seamless return by giving the user a possibility to generate a return. Why have so many manual intervention steps for such a small thing. It’s been an absolute pain and unnecessary stress that I can absolutely live without. Never to buy from mulberry again!!
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
