For a luxury brand the level of customer service has been zero. I purchased two bags which I’ve been trying to return for two weeks. I have followed the online instructions and got an RO returns code but have to wait for customer service to process the QR code or Returns Label. I have tried to call and the phone lines are down, they are not responding to emails. The response is they are inundated! Is this not a global brand? I am not impressed and very disappointed, having worked in customer services for over 30 years. Mullbery you need to improve and communicate with your customers!
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
