I placed an order on the Mulberry website on the 4th January for 2 items. The order was meant to have been delivered within 6-8 days and they haven't even been dispatched yet!! When I click on the track order it takes me through to a page that shows a 404 error. I emailed them last week to chase and just received an automatic response, I emailed them again today and was sent a rather harsh automatic response saying that they can take up to 10 working days to respond and to not email again. This is not acceptable especially when they have deactivated their phone lines. How can it take 10 days to respond to an email, the amount they charge for their goods you would have thought that they could afford to employ more staff to work in the customer service department. I would never order from them again. I either want my order asap or my money back.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
