Usually I love Mulberry and have purchased many things from them.I recently on 29th Dec bought a bag online in the sale directly from their website order number 00989216 and have not received it. I wrote to them via email as phone line was down on 8th Jan and it stated that I was to wait 6-8 working days for delivery and 6 days for a response still no response. It's now 16th Jan and phone lines are still down. No email reply and still no bag. All very disappointing as other purchases made after this one have gone through. My assumption is that they didn't have enough in stock as its no longer on the website but either way I'm out of pocket with no bag so will now have to go through other channels.Updating this review as Mulberry have since been in touch. The bag was out of stock and the sale amount had not been updated so they located one in store and posted it up. I've removed a star as the tech side of things seems to be poor and the telephone number still doesn't work. However this was much more like the service I have been used to.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
