My below review has just been published, so I've counted 23 other customers only since my purchase 18 days ago, who've had to resort to the extreme of writing on Trustpilot, as like me, they've exhausted all other possible routes. This is unacceptable and very shameful. I'm sorry to say that I don't think Mulberry really care, otherwise despite huge workloads, they wouldn't treat their clients so disrespectfully. I might go to a store to confront a manager to act on my behalf, as I don't know what else to do.I spent £390 on a handbag for my 30th Anniversary gift and 18 days later haven't received it. The Manchester Exchange store tried to help to no avail, so I contacted their Customer Service who have done nothing to help so far and don't even reply to emails. I own about 12 Mulberry bags, suitcases, purses, etc but this has been the worst experience over 15 years. Hugely disappointed.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
