Liars, Scammers and Thieves!Ordered a bag for my birthday in the sale, wasn’t delivered when it should have been. Went to collect it days later from the drop off point when it said it was finally delivered, it said I had a week to collect, I went within a couple of days and Mulberry had recalled the parcel already so it wasn’t there for collection. Ruined birthday with no gift and now cannot get hold of anyone to get the parcel redirected to me or get my money back (which they took instantly!). Have phoned every day but they don’t answer, they have put a fake auto message saying phone lines are down, this is a lie, if it was down how did they update the message because when I first started calling it was a totally different message that stated office hours. I’ve sent multiple emails to which I’ve had no response, am now sending them daily as they just aren’t replying. They have also taken down the live chat so there is actually no way of contacting anyone. If they think I’m going away they can think again. I’m not walking away from a substantial amount of money. Given they are meant to be a luxury high end brand, for the average person the prices aren’t cheap they have zero customer service. I’ve never had such a terrible experience with what is meant to be a reputable English brand. Thanks for ruining my birthday Mulberry, I hope you are pleased with yourselves.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
