TRUSTPILOT seems to be the only option for contacting Mulberry. I ordered a bag in the sale on 30 January but it arrived with a fault. Since 5 January I have tried daily to reach their Customer Service to make an exchange but there has been no reply. Today their website and phone line have messages that their phone service is not working. The live chat option has been removed. I see that Mulberry responds to complaints HERE but not on their own website...
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
