Ordered and paid for a scarf in the online Boxing Day sale. Hadn’t heard anything for a few days so tried to track the order via my account. However, when I clicked on the tracking it bought up a ‘404 error’ message, so I contacted Mulberry customer service via email. They then informed me that they couldn’t fulfil the order due to a lack of stock. Didn’t they know this when I placed and paid for the order?! I also asked about a tartan Antony bag, which had also gone in the sale. The customer service agent said it had sold out everywhere. I said I was aware that the Bond St store had one, as I know somebody who had looked at it. The agent came back and said yes, they did have it in store and that somebody would be calling me about it. Nothing. I chased and the agent said that a manager would be calling me and that it was deemed a ‘priority’ for the store. Suffice to say, a week later, I’ve heard diddly squat from the Bond St store and they aren’t picking up the phone when I’ve tried to call them. Really disappointing customer service all-round and not what I’d expect from a so-called luxury brand. Makes me question whether I would choose to shop there again.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
